Refund policy

Return services may be delayed as a result of COVID-19 safety measures.

Return/Refund Policy  

Eligible Returns ~ 

If you’re not completely satisfied with your purchase, return your item(s) within 30 days of the delivery date to be considered for a refund.  Return shipping costs apply and the item(s) must be unused, unworn, undamaged, have original tags attached, and in it's original packaging. 

If the item(s) is not returned within 30 days of the delivery date, the item(s) is NOT eligible for a refund - EVEN IF IT IS UNUSED, UNWORN, HAS TAGS ATTACHED, IN THE SAME CONDITION, AND/OR IN ITS ORIGINAL PACKAGING. 

If the item was not returned to POSHPizazz for processing within 30 days of the original delivery date, but is in the possession of POSHPizazz (meaning the item(s) was received after the 30 day window), the item will NOT be shipped back to the customer and NO refund will be issued.  We do not offer store credits.

Return Processing ~

In order to begin and process your return, we require proof of purchase be emailed to our customer service department. Proof of purchase can be in the form of the emailed order confirmation or the package slip received with your order.  Also include the reason for the return and your order number.  This will help us to better process and keep track of your return request.  Send email to: pizazz@mail.com

If the return meets the above stipulations, a printable return shipping label will be emailed to the email on file.  Attach this shipping label to the packaged item(s) before shipping.  Return shipping costs apply.  

Please allow 3-7 business days (US orders), 7-15 business days (International orders) for your return to arrive to POSHPizazz for processing.  Eligible returns will be processed within 3-5 business days from the date we receive your return.  Once your return is received and inspected, you will be contacted via email.  This email will contain the eligibility status of the returned item(s) and refund information if applicable. 

Approved Return/Refund ~

If your return is approved, then your refund will be processed and issued to your original method of payment. It may take a few days until your bank or credit card posts the refund to your account.  Please check with your card company first before contacting POSHPizazz if your refund is delayed.  There is often some processing time before a refund is posted.

For item(s) that are returned for any reason other than defective, damaged, or wrong item received, there is a re-stocking fee of 15% of the price of the item(s). The 15% will be deducted from the total price of the item(s) and the remainder will be refunded if the item(s) is approved for a refund.  

Damaged, Defective, or Wrong Item(s) ~

Even though we have quality and dependable vendors, sometimes mistakes happen.  We apologize in advance. 

If you receive an item(s) that is defective, damaged, or the wrong item, a clear picture of the item(s) must first be emailed to POSHPizazz, pizazz@mail.com, within 3 days of the delivery date to begin processing for a refund.  We reserve the right to refuse to process any damaged, defective, or wrong item(s) if there is no picture emailed within 3 days of the delivery date. 

These item(s) must be returned within 30 days of the delivery date in the original packaging to be considered for a refund.  If the item(s) is being returned due to defective, damage, or wrong item received, the 15% re-stocking fee does not apply. 

If the refund is approved, a printable return shipping label will be emailed to the email on file.  Attach this shipping label to the packaged item(s) before shipping.  A full refund (including shipping costs) for the amount paid for the item(s) will be refunded if returned within 30 days of the delivery date.  If not returned within 30 days of the delivery date, NO refund will be issued.

Lost in Transit Item(s) ~

Our shipping carriers work independently to deliver your package, however if your item(s) become lost in transit we'll make every effort on our end to help you figure it out. 

Contact us at pizazz@mail.com.  Please include your order number, and delivery address (indicate if address is permanent or temporary), and any other information related to this incident in your email.  We will then make notes to your order and account accordingly.  If the shipping address was a temporary location, we do not assume responsibility or issue a refund if the recipient is no longer at that address upon delivery within the projected shipping timeline.  

It is very important that you file a claim with the carrier.  Most shipping carriers have an online claim site.  Have information such as your tracking number, purchase receipt, etc. available.  If you do not have this information available, contact us to resend. 

If there is a conclusion with the carrier, please inform us and we will update the notes in your account and order.  If there is no conclusion with the carrier within 14 business days and the recipient address was not a temporary location, please let us know and we will look into a refund for your order.   

We apologize for any inconvenience or frustration this may cause.

Exchanges ~

POSHPizazz sells out of inventory very quickly. Therefore, we are unable to process or except item(s) for exchanges. If you are dissatisfied with an item(s), submit a return according to our return policy. Then place a new on-line order for an alternative.

Final Sale Item(s) ~

There are NO returns or refunds on our Final Sale Item(s) if the correct item(s) were delivered and not damaged or defective.  If your final sale item was the wrong item, defective, or damaged, please follow procedure for damaged, defective or wrong item(s). 

Gift Card Recipients ~

Gift recipients may return eligible gift item(s) by mail according to the return policy. If the item(s) is eligible for a refund, a gift card will be issued as a refund to the gift recipient.

If the purchaser of the gift card desires to receive a refund, the item(s) must be returned by the original purchaser. If the item(s) is eligible for a refund, the refund will then be issued to the original purchaser in the original method of payment.

Price Adjustments ~

Our savings are based on estimated comparison prices. Therefore, we do not make price adjustments on any of our items based on the prices from competitors, or any of our similar items. We strive to give you the best value and encourage you to shop with us. 

Shipping Costs ~

Any outbound shipping charges collected for the purchase of an item(s) will not be refunded.  This includes shipping charges for orders under $79 and upgraded shipping charges (expedited, express, etc.)  However, if your item(s) was delivered damaged, defective, or was the wrong item, these exceptions do not apply.

Still have questions? Contact customer service at pizazz@mail.com and we'll be happy to assist you.