Frequently Asked Questions
Order & Shipping
Product
Returns & Exchanges
Order & Shipping
How do I track my order?

When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders. Be sure to take check these folders if you have not received an email in your inbox.

There are two ways to check your order status on the store website.  You can log into your account and click on the order in question, or you can enter your tracking number in the find your order field on the help button pop-up.  

Please note that sometimes the tracking can take a day or two to be updated depending on the shipping carrier. If it looks like it's not moving, chances are your package is on the way! 

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Order & Shipping
I never received my order. What should I do?

First of all, we apologize.  We understand that this is inconvenient and frustrating.  Although our shipping carriers work independently to deliver your package, we’ll figure this out together.  

If it's been marked delivered but has not arrived, we suggest keeping an eye out for the next few hours.  Sometimes the carriers scan it before it gets to you.  We also suggest asking a neighbor and/or checking with your property management office (if you live in an apartment building, condominium, etc.) to see if the package was delivered to them by mistake. 

After doing the suggested actions and the tracking hasn’t been updated in an unusually long time, chances are the package was lost in transit.  Contact us at pizazz@mail.com.  Please include your order number, and delivery address (indicate if address is permanent or temporary), and any other information related to this incident in your email.  We will then make notes to your order and account accordingly.  

Please note:  If the shipping address was a temporary location, we do not assume responsibility or issue a refund if the recipient is no longer at that address upon delivery within the projected shipping timeline.

Please file a claim with the carrier. Most carriers have an online claim site.  Have information such as your tracking number, purchase receipt, etc. available.  If you do not have this information available, contact us and we will resend.  If you reach a conclusion with the carrier, please let us know and we will update your account and order notes.  If there is no conclusion with the carrier within 14 business days and the recipient address was not a temporary location, please let us know and we will look into a refund for your order.


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Order & Shipping
How long will it take to receive my order?

Please know that we make every effort to fulfill orders as quickly as possible.  Allow 1-2 business days for your order to be processed and prepared for shipping. Once the order is processed and prepared, we typically ship in 2-5 business days.  We ask that you allow 2-14 days (excluding weekends and holidays) for your shipment to arrive if it is a domestic order.

For international orders, allow 10-21 days (excluding weekends and holidays) for your shipment to arrive.  Please be aware that different countries have unique customs rules and regulations. Unfortunately, if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).

If you have any further questions, do not hesitate to contact us.

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Order & Shipping
How accurate are the size guides?

Shoe Size Guides

For your convenience, we have attached an individual size chart to each shoe product.  These size charts are unique measurements according to that particular pair of shoes.  It is highly recommended that the size chart for each individual pair of shoes be used.  You can find it when you view the details of the item, and click the Size Chart section located above the size selector.  We strongly suggest that you follow the size guide according to your unique measurements and not according to habit for each pair you choose to purchase. Most size charts include US and EURO sizes, and can switch between inches and centimeters.  

We suggest that you measure according to the picture below by standing firmly on the floor, and measuring from toe to heel.   Keep in mind that we want you to love your shoes and be able to wear them when you receive them.



Apparel Size Guides

For your convenience, we have attached an individual size guide to each apparel item.  These size guides are unique measurements according to that particular item.  It is highly recommended that the size guide for each individual item be used.  You can find it when you view the details of the item, and click the Find Your Size section located underneath the size selector.  We strongly suggest that you follow the size guide according to your unique measurements and not according to habit for each item you choose to purchase. Please allow 2-3 cm differences due to manual measurements.

Our size guide allows you to input your measurements in inches or centimeters with a suggested size choice.  There is also an option to upload your photo along with measurements to find the best choice.  You can also look at each individual size guide with the various measurements.  

We suggest that you measure according to the picture below by placing the measuring tape properly around the intended body part. Hold the tape measure level around the body and roughly parallel to the floor. It is recommended to take body measurements while standing and against bare skin as opposed to over clothes. Also, do not pull the tape too tight, nor drape too loosely. Keep in mind that we want you to love your apparel product and be able to wear the product(s) when you receive them.





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Order & Shipping
Can I purchase a gift card?

Yes, and they are great idea for any occasion! Digital gift cards are available for purchase on our gift card product page.  Click the Gift Card option under our Quick Links on the store footer at the bottom of any page.  Choose the denomination you would like to purchase and add to your cart.  The message shipping will be calculated at checkout may appear.  This is a generic message for every checkout, but there is no shipping charge for gift card purchases.  

Gift cards can be emailed to your recipient for online shopping, and the expiration date is 1 year from purchase date.  They may only be redeemed on our mobile app, buy button, online store, and Facebook shop. They may not be redeemed on other sales channels such as Amazon, Etsy, etc.

Gift cards may be used more than once provided there is still a balance remaining on the card.  Customers may purchase more than one gift card to be used towards purchases.  Gift cards may not be used to purchase another gift card.  Balances of gift cards can be checked on the gift card page or we can check the balance for you.

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Order & Shipping
How do I save a product that I like for future purchase?

Underneath each product, you will see a hollow heart icon.  When this icon is clicked it turns solid, which means that this is a product you like and will be automatically saved and listed in your Wishlist.  You can access your Wishlist by logging into your account, or by creating a new account.  After logging in, simply click on the heart icon at the top of any store page to view the items in your Wishlist.   

This is a great way to save items for future purchase.  You can also add items directly to your cart, view the item, and share your Wishlist with others.  If there is a price change on a product, your Wishlist will be automatically updated to reflect that change.  

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Order & Shipping
Can you tell me more information about your products?

We work hard to include as much information about our products in our product details on the product page, but if there’s something more specific you’d like to know please contact us. 

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Order & Shipping
How often are Sold-Out items re-stocked?

We strive to maintain our stock levels in line with demand.  However, we do sometimes sell out of a majority of our inventory very quickly.  If you are interested in purchasing an item that is Sold Out,  please feel free to send us a message.  We will make sure and let you know when the item is available again and/or if a similar item is available for purchase.  

Please keep in mind that some items may take some time to become available again and to be re-stocked.  This includes items that may have been available online, but are no longer available on a different date but were not marked as Sold Out.   

We appreciate your patience in this process and we will always do our best to re-stock inventory according to your needs and desires. 

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Order & Shipping
What is your return policy?

We want you to be thrilled with your purchase, but if you're unhappy for any reason, please contact us at pizazz@mail.com to initiate a return.  The item(s) must be returned within 30 days of the delivery date to be considered for a refund.  Return shipping costs apply and the item(s) must be unused, unworn, undamaged, have original tags attached, and in it's original packaging.  

If the item(s) is not returned within 30 days of the delivery date, the item(s) is NOT eligible for a refund - EVEN IF IT IS UNUSED, UNWORN, HAS TAGS ATTACHED, IN THE SAME CONDITION, AND/OR IN ITS ORIGINAL PACKAGING.

For additional information, see our full Return/Refund policy by clicking the link on the footer of any store page.  


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Order & Shipping
What are Final Sale Items

Final Sale Item(s) 

Final sale items are items listed on our Clearance collection page.  These items have been marked down for a special discount to our customers as a way to benefit from fashion bargains.  We strive to make sure that we keep an eye on inventory as well as customer style choices.  This helps us keep our clearance collection updated so that we can continue to offer our customers great and fair reduced prices on a regular basis.  

There are NO returns or refunds on our Final Sale/Clearance Item(s).  If your final sale item was the wrong item delivered, defective, or damaged, please follow the procedure in our return policy for damaged, defective or wrong item(s). 

We thank you for your understanding and value you as a customer whether you choose to purchase from this collection or not.  

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Order & Shipping
Do you offer exchanges or store credits?

POSHPizazz sells out of inventory very quickly. Therefore, we are unable to process or except item(s) for exchanges.  If you are dissatisfied with an item(s), submit a return according to our return policy. Then place a new on-line order for an alternative.  If the reason for the return is the wrong size, please keep this in mind when re-ordering and see the size chart or size guide for the item.  We strongly recommend this.

We do not currently offer store credits for a returned item(s).

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