First of all, we apologize. We understand that this is inconvenient and frustrating. Although our shipping carriers work independently to deliver your package, we’ll figure this out together.
If it's been marked delivered but has not arrived, we suggest keeping an eye out for the next few hours. Sometimes the carriers scan it before it gets to you. We also suggest asking a neighbor and/or checking with your property management office (if you live in an apartment building, condominium, etc.) to see if the package was delivered to them by mistake.
After doing the suggested actions and the tracking hasn’t been updated in an unusually long time, chances are the package was lost in transit. Contact us at pizazz@mail.com. Please include your order number, and delivery address (indicate if address is permanent or temporary), and any other information related to this incident in your email. We will then make notes to your order and account accordingly.
Please note: If the shipping address was a temporary location, we do not assume responsibility or issue a refund if the recipient is no longer at that address upon delivery within the projected shipping timeline.
Please file a claim with the carrier. Most carriers have an online claim site. Have information such as your tracking number, purchase receipt, etc. available. If you do not have this information available, contact us and we will resend. If you reach a conclusion with the carrier, please let us know and we will update your account and order notes. If there is no conclusion with the carrier within 14 business days and the recipient address was not a temporary location, please let us know and we will look into a refund for your order.
